FAQs

Do I have to work in healthcare to shop with Charted Heart?

Not at all! While Charted Heart was inspired by the compassion, resilience, and heart found in healthcare, our products are designed for everyone. Whether you're a healthcare professional, student, traveler, or simply love functional, thoughtfully designed essentials, you're always welcome here.

When will new collections be released?

We're always dreaming up new products and collections! The best way to stay in the loop is by subscribing to our emails and following us on social media, where we announce new launches, restocks, and exclusive releases first.

What is your return and refund policy?

We want you to love your Charted Heart purchase. If you're not completely satisfied, please visit our Returns & Refunds page for detailed information on eligibility, return timeframes, and the refund process. If you have any questions, our team is always happy to help.

What should I do if my order arrives damaged or incorrect?

We're so sorry! If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible with your order number and photos of the issue. We'll work quickly to make it right.

How can I collaborate with Charted Heart as a creator or influencer?

We'd love to connect! We're always looking to partner with creators who genuinely align with the Charted Heart mission and community. Whether you're interested in becoming an ambassador, creating content, PR opportunities, or collaborating on a campaign, please reach out to us through our Contact page or email us (PR@chartedheart.com) with your social media links and a little about yourself. We can't wait to hear from you!